Support

Ask. We’ve stood there too.

Most questions in the first week are the same five questions, and they all have short answers. Start with Ask BLT inside the app — it knows your projects. If it’s not a product question, email us and a person reads it.

Open the app Guides and docs

Getting help

Three doors, in the order we’d use them.

How do I move an expense to a different phase? ⌘K

Ask BLT, in the app

⌘K from any screen. It answers product questions and questions about your own build — where a receipt went, what a phase has left, why a line got flagged. Free on every plan, including Starter.

Email support

For anything Ask BLT can’t settle: imports that look wrong, a number you can’t trace, billing. Available on every plan. Builder and Studio get priority email support.

Dedicated onboarding

Included on Studio. We sit with you through the first budget import, the phase structure, and the first weekly close — on your real project, not a sample one.

Getting started

Forty minutes, in the right order.

Create the org, invite the field PM before anyone else, import last month’s spreadsheet, name the phases the way your crew says them out loud, then take the first photo. The full walkthrough — including how to pick up a job that’s already at drywall — lives in the docs.

Quickstart

Nothing to a working job in fifteen minutes, if your estimate is already in a spreadsheet.

Job already running?

Don’t back-fill months of history. Set a truthful starting line in ten minutes and work forward.

Known limitations

What isn’t built yet, listed plainly, so you don’t hunt for something that isn’t there.

Open the docs

First week

What people ask on day three.

My import didn’t map cleanly.

Re-run it. Imports don’t stack — a second pass replaces the first until you lock the Baseline. Nothing you do in week one is permanent.

An expense is on the wrong phase.

Reassign it from the expense itself, or in the weekly settle queue. The move is logged with your name; the Actual corrects on both phases at once.

The crew won’t download an app.

They don’t have to. The crew portal is a one-time code in a browser. Clock-in, schedule, photos, messages — nothing from an app store.

There’s no signal at the site.

Keep working. Photos, receipts and hours queue on the phone and upload when the truck gets back in range. A dead zone is a state, not an error.

Can I turn the flags off?

Yes, per capability. Recaps, Vision AI flags and anomaly alerts each have a switch. Most people keep receipt OCR on regardless.

I closed a week too early.

A locked period stays locked on purpose. Post the correction in the next open week — it lands with a reason and a date, which is what an auditor wants anyway.

Contact

Still stuck? Tell us what you were doing.

Email support from Help inside the app and the message arrives with your org and the screen you were on attached, so nobody has to ask you for a screenshot first. The more specific the question — the project, the phase, the dollar — the shorter the reply.

Email support on every plan, including the free one
Priority email support on Builder and Studio
Dedicated onboarding on Studio, on your real project
Sales and enterprise questions go to the same inbox

Contact support Compare plans

Hands and paperwork spread across a desk on a build